PRIVACY POLICY — FRUITION GLOBE TRAVEL GROUP
Last Updated: 21st January 2026
1. Introduction
Fruition Globe Travel Group (“Fruition Globe”, “we”, “our”, “us”) is committed to protecting the privacy of individuals and handling personal information in accordance with:
- the Privacy Act 1988 (Cth);
- the Australian Privacy Principles (APPs);
- applicable provisions of the Australian Consumer Law (ACL) in relation to transparency and fair trading; and
- where relevant, the Information Privacy Act 2009 (Qld) (“IP Act”) for personal information handled within Queensland.
This Privacy Policy explains how we collect, use, store, disclose, and manage personal information when individuals interact with our website, services, and business operations.
By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.
2. Definitions
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
Sensitive Information includes information such as health data, racial or ethnic origin, and membership of professional or trade associations.
Website refers to Fruition Globe Travel Group’s website located at fruitiontravelgroup.com.au.
3. Types of Information Collected
We may collect the following categories of personal information:
3.1 Personal Information
- Full name;
- Date of birth;
- Residential or postal address;
- Email address and telephone number;
- Travel preferences, itineraries, and booking details;
- Payment information (processed via secure third-party processors);
- Identification documents where required for travel bookings (e.g., passport number).
3.2 Sensitive Information
We may collect limited sensitive information (e.g., dietary requirements, health information relevant to travel) only with your explicit consent, where required to facilitate travel arrangements.
3.3 Automatically Collected Information
- IP addresses;
- Device identifiers;
- Geolocation data (if enabled by the user);
- Website usage data (cookies, analytics, session logs).
4. Methods of Collection
We collect information through:
- Direct interactions (web forms, booking enquiries, customer service communications);
- Third-party travel suppliers (airlines, hotels, booking platforms) where necessary;
- Cookies and analytics services (including Google Analytics or equivalent tools);
- Social media platforms when you interact with our content or advertisements.
We will not collect personal information in an unlawful or unfair manner, and in accordance with APP 3 and applicable Queensland IP Act principles.
5. Legal Basis for Collection and Processing
We collect and process personal information only where lawful under:
- APPs 3, 5, 6, and 7;
- Queensland IP Act (where applicable);
- Contractual necessity (to fulfil travel bookings);
- Consent (particularly for sensitive information);
- Compliance with legal obligations (e.g., travel identification requirements);
- Legitimate business interests (analytics and service improvement).
6. Use of Personal Information
We use personal information for the following purposes:
- Facilitating travel bookings, itinerary management, and customer service;
- Verifying identity and processing payments;
- Communicating updates, confirmations, and promotional information (with consent for marketing);
- Analysing website trends and improving user experience;
- Compliance with legal and regulatory obligations;
- Resolving disputes, handling complaints, and maintaining business records.
We will not use personal information for purposes other than those disclosed unless permitted under the APPs or Queensland IP Act.
7. Disclosure of Personal Information
We may disclose personal information to:
- Travel service providers (airlines, accommodation providers, tour operators);
- Third-party payment processors;
- IT service providers, cloud storage providers, and analytics partners;
- Legal or regulatory authorities where required by law;
- Suppliers and contractors assisting in our operations.
All disclosures are made in accordance with APP 6, APP 8 and relevant state requirements.
7.1 Overseas Disclosure
Some travel suppliers and service providers are located overseas.
Where personal information is transferred outside Australia, we will take reasonable steps to ensure recipients comply with the APPs or provide equivalent safeguards.
8. Data Security and Storage
We take reasonable steps to protect personal information from:
- Misuse, interference, or loss;
- Unauthorised access, modification, or disclosure.
Security measures include:
- Encrypted data transmission;
- Secure servers and restricted access;
- Multi-factor authentication for administrative access;
- Regular security audits.
Where information is stored in Queensland systems, requirements under the Information Privacy Act 2009 (Qld) are followed.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law, including Australian taxation, corporate, and travel industry regulations.
Information no longer required is securely de-identified or destroyed per APP 11.2.
10. Access and Correction of Personal Information
You have the right to request:
- Access to personal information we hold about you;
- Corrections to inaccurate, incomplete, or outdated information.
Requests may be submitted to:
Email: website@fruitiontravelgroup.com.au
Address: Mt Ommaney Shopping Centre SP068
171 Dandenong Rd,
Mount Ommaney,
QLD 4074
Australia
We will respond within a reasonable timeframe as required by APP 12 and APP 13 or the Queensland IP Act (if applicable).
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
- Functionality and personalised user experience;
- Analytics and performance monitoring;
- Advertising and retargeting (where consent is provided).
Users may disable cookies in browser settings, though this may affect functionality.
12. Direct Marketing
We may send marketing communications about travel offers, services, and promotions.
Under APP 7, you may opt out at any time using the “unsubscribe” link or by contacting us directly.
We do not sell or rent personal information to third parties for marketing.
13. Queensland-Specific Privacy Compliance
Where Fruition Globe Travel Group handles personal information within Queensland or performs functions involving Queensland public-sector obligations, we will comply with:
- Information Privacy Principles (IPPs) under the Information Privacy Act 2009 (Qld);
- Requirements concerning collection, storage, accuracy, use, and disclosure of personal information;
- Transparency obligations equivalent to APP 1 and 5.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party sites and strongly encourage users to review their policies.
15. Children’s Privacy
We do not knowingly collect personal information from children under 16 without verifiable parental or guardian consent. Any identified records are promptly deleted.
16. Complaints and Dispute Resolution
If you believe we have breached the APPs or the Queensland IP Act, you may submit a complaint to:
Privacy Officer – Fruition Globe Travel Group
Email: website@fruitiontravelgroup.com.au
Address: Mt Ommaney Shopping Centre SP068
171 Dandenong Rd,
Mount Ommaney,
QLD 4074
Australia
We will respond within 30 days.
If unresolved, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC); or
Office of the Information Commissioner Queensland (OIC Qld) (where relevant).
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or business operations.
Updated versions will be posted on our website with the “Last Updated” date amended accordingly.
